Mission Statement
Our mission here at Oceanside Automotive LLC is to provide the community with quality
service at competitive prices. We strive to provide value through a commitment to quality. We
will combine technology with professionalism, integrity and an attitude of ultimate customer
satisfaction, to establish ourselves as the most trusted name in our industry.
Our goal is to develop a partnership with our customers to keep their vehicles safe and
dependable. Trusting a repair facility with your automotive needs is no small matter. We do
everything within our control to build and earn that trust every day, and have been doing it since
1999.
We will continually explore new growth areas to meet our customer needs and provide new
opportunities for our personnel while moving forward with technological innovations helping more
people and companies to maximize the useful life of their vehicles. Our commitment to excellence,
training and controlled growth will assure our success and the loyalty of our customers. Oceanside
Automotive highly values our customers as they are our number one priority.
Oceanside Automotive is committed to achieving total customer satisfaction
by delivering error-free service on time with service second to none.
We fulfill this goal in three ways:
- To make the needed repairs done right the first time.
- To make recommendations for regularly scheduled maintenance that will
reduce the overall operation cost, as well as make suggestions for repairs that are in your best
interest relating to the condition of your vehicle. Our customers come to us for advice on how to
best maintain their vehicle.
- To educate you about your vehicle so that you can make more qualified
decisions regarding its care and maintenance.
Our Code of Ethics
- To perform high quality repair and service at a fair and just
price.
- To use only proven merchandise of high quality distributed by reputable
firms.
- To employ the best skilled technicians obtainable.
- To furnish an Itemized invoice for parts and services which clearly
identifies any used or remanufactured parts. Replaced parts may be inspected upon
request.
- To have a sense of personal obligation to each individual
customer.
- To offer the customer a price estimate for work to be
performed.
- To furnish or post copies of any warranties covering parts or
service
- To recommend corrective and maintenance services, explaining to the
customer which of these are required to correct existing problems and which are for preventative
maintenance.
- To obtain prior authorization for all work done, in writing , or by
other means satisfactory to the customer.
- To notify the customer if appointments or completion promises cannot be
kept.
- To exercise reasonable care for the customer's property while in our
possession.
- To maintain a system for fair settlement of customer's
complaints.
