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ABOUT US

Oceanside Automotive is committed to achieving total customer satisfaction by delivering error-free service on time with service second to none.

Our mission here at Oceanside Automotive LLC is to provide the community with quality service at competitive prices. We strive to provide value through a commitment to quality. We will combine technology with professionalism, integrity and an attitude of ultimate customer satisfaction, to establish ourselves as the most trusted name in our industry. Our goal is to develop a partnership with our customers to keep their vehicles safe and dependable. Trusting a repair facility with your automotive needs is no small matter. We do everything within our control to build and earn that trust every day, and have been doing it since 1999.

 

We will continually explore new growth areas to meet our customer needs and provide new opportunities for our personnel while moving forward with technological innovations helping more people and companies to maximize the useful life of their vehicles. Our commitment to excellence, training and controlled growth will assure our success and the loyalty of our customers. Oceanside Automotive highly values our customers as they are our number one priority.

 

Oceanside Automotive is committed to achieving total customer satisfaction by delivering error-free service on time with service second to none.

 

We fulfill this goal in three ways:

  1. To make the needed repairs done right the first time.

  2. To make recommendations for regularly scheduled maintenance that will reduce the overall operation cost, as well as make suggestions for repairs that are in your best interest relating to the condition of your vehicle. Our customers come to us for advice on how to best maintain their vehicle.

  3. To educate you about your vehicle so that you can make more qualified decisions regarding its care and maintenance.

 

Our Code of Ethics

  • To perform high quality repair and service at a fair and just price.

  • To use only proven merchandise of high quality distributed by reputable firms.

  • To employ the best skilled technicians obtainable.

  • To furnish an Itemized invoice for parts and services which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

  • To have a sense of personal obligation to each individual customer.

  • To offer the customer a price estimate for work to be performed.

  • To furnish or post copies of any warranties covering parts or service. Our standard warranty is 24 months or 24,000 miles. 

  • To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.

  • To obtain prior authorization for all work done, in writing , or by other means satisfactory to the customer.

  • To notify the customer if appointments or completion promises cannot be kept.

  • To exercise reasonable care for the customer's property while in our possession.

  • To maintain a system for fair settlement of customer's complaints.